Terms & Conditions

By using the VELLANTE website or placing an order, you agree to the following terms.

Orders & Pricing

All prices are shown in EGP. Prices, discounts, bundles, and offers may change at any time.

VELLANTE may cancel an order if a product is unavailable, customer information is incorrect, or there is a technical or pricing error.

Shipping

Orders are usually delivered within 2–4 business days. Delivery times may vary depending on location, courier delays, holidays, or high-demand periods.

Customers are responsible for providing the correct phone number and delivery address.

Returns & Exchanges

Returns and exchanges are available within 14 days from the date you receive your order, subject to our Exchange & Refund Policy.

Shoes must be unused, unworn, undamaged, and returned in their original condition and original packaging.

Shoes showing signs of wear, dirt, scratches, damage, or outdoor use may not be eligible for return or exchange.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us with your order details and photos so we can assist you.

Refunds

Approved refunds will be processed after the returned item has been received, inspected, and confirmed to meet our return conditions.

Processing time may vary depending on the payment or refund method.

Offers & Discount Codes

Discount codes and promotional offers cannot be combined unless stated otherwise.

VELLANTE reserves the right to change, end, or modify promotional offers at any time.

Product Information

We aim to display product colors, sizes, materials, images, and descriptions as accurately as possible.

Slight differences in color may occur depending on your screen, lighting, or photography.

Website Content

All VELLANTE logos, images, designs, text, product photography, and other website content belong to VELLANTE and may not be copied, reproduced, or used without permission.